《 Flex8 Slim Program 》

Ｑ：I'm not in Taiwan. Can I still join?

A: Definitely! Our program is 100% online, with members from around the world. No time or location limits—it's like having a nutritionist by your side anytime.

Ｑ：Is the nutritionist a registered dietitian (RD)?

A: Yes! Cofit ensures the highest standards at the frontline. Every nutritionist on our team is a nationally certified professional. Before they begin serving our clients, all Cofit nutritionists must be officially approved by us and submit their valid nutritionist license.

Ｑ：Do I need to exercise during the program?

A: No, it's not required. Dietary adjustments work from the inside out—when body fat and weight go down, your shape naturally improves. But adding some exercise can boost results, you can ask your nutritionist to recommend simple exercises during the program. 

Ｑ：Will the advice be hard to follow?

A: Not at all. Our nutritionists will guide you to gradually adjust your current eating habits, making it one of the most sustainable ways to lose weight without drastic restrictions. You'll learn to make better food choices and reduce less ideal ones—eventually building a diet that truly supports your body.  You can also consult your nutritionists for a personalized approach that works best for you.

Ｑ：Are nutritionists available 24 hours?

A: Our nutritionists, teaching assistants, and on-site nutritionists have set reply hours. Course materials and responses are available daily from 10:00 AM to around 6:00 PM (Taiwan Time). Feel free to ask any questions in the group, and our team will get back to you as soon as possible!

Ｑ：Can vegetarians join?

A: Of course! A vegetarian diet can sometimes lack certain nutrients, so it's even more important to work closely with a nutritionist. You can discuss the best approach with your dedicated nutritionist to suit your needs.

Ｑ：I mostly eat out, is that okay?

A: Absolutely! In fact, 80% of our past participants were regulars of eating out. When eating out frequently, having the guidance of a nutritionist is even more important. They will offer personalized advice based on your current eating habits. With individualized guidance for each meal, you'll quickly learn what foods to enjoy, what to reduce, and how to choose the right foods and control portions. The program also includes sample portion guides for common eating-out meals, so you’ll have a clear reference when dining out.

Ｑ：Can I still access the course after it ends?

A: Yes! You’ll continue to have access to all the lessons and health knowledge shared throughout the Flex8 program, so you can revisit them anytime. Plus, your data and the in-app food database will remain available for free, giving you lasting support on your wellness journey.

Ｑ：What payment methods are available?

A: Currently, our international plan can only be purchased with a one-time payment using a credit card or Apple pay. We’re not able to support installment payments at this time.

Ｑ：Is there a refund policy?

A: Yes. For <Flex8 Slim Program>，you may request a full refund any time after purchase but before the program start date. Refunds will be based on the USD-to-TWD exchange rate on the original payment date, and any exchange rate differences will be covered by the participant.

Once the program has officially started, refunds are processed as follows:

• Within 3 days (inclusive) of the start date: Eligible for a 100% refund.

• Days 4 to 7 (inclusive): Eligible for a 60% refund upon signing a Program Termination Agreement.

After Day 8: Refunds are no longer available.

Ｑ：Can I pause the program?

 A: If you need to pause your program, please review the following policy and contact our support team for assistance:

• A valid document (e.g., doctor’s note, maternity booklet) is required. Without documentation, a USD $20 administrative fee will be charged per request. This fee is non-refundable.
  
  

• The pause will begin on a Monday and must be taken in full-week increments (1 week minimum). You may pause up to 4 weeks total, and pauses cannot be backdated. After the pause period ends, the program will resume automatically. If you need to extend or pause again, a new request (and another USD $20 fee) is required.

During the pause period, only 1-on-1 nutritionist support will be on hold. Group content and lessons will continue as scheduled. Once your 8-week program ends, you’ll still have access to your nutritionist for the paused time. All lesson materials remain available in the Cofit app for your reference.